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Jobs at Symantec (Springfield, OR)
Sorry if this comes off a bit too pushy, I work there and feel it's a pretty good place in the area.

I know some of the other members of the board here are technical so figured I would and cut and paste here, if the MODS decide this content is not appropriate please feel free to delete.

Hello Springfield Team,

We are doing it again! Enterprise Support Services in Springfield has multiple openings across a large span of Enterprise and SMB Products groups.

To facilitate hiring we want to make you aware of a “career/interview” day being held on Thurs 9/27 at the Springfield campus from 3 to 8 pm. We are seeking candidates with a technical support background or degree/training/equivalent experience to fill positions from the junior to intermediate level.

Help your friends and family and also help yourself (via the Employee Referral Program) by getting the word out! As you already know, Symantec is a premier Oregon employer and recognized worldwide as a top tier technology company and employer.

Please note, this is NOT an open career fair or ‘meet and greet’ event. Persons of interest will be expected to bring a resume and come prepared for possibly multiple rounds of interviewing.

Keep an eye out in the local papers for our ad, and don’t forget...TELL A FRIEND!

Some additional important links regarding this email include:

The “continuous req” that we are encouraging folks to apply to:

Thank YOU for helping to keep Symantec great!

A typical ESS Technical Support job description follows:

Company Overview
Relentlessly protect the world's information. Make a difference at Symantec. Across the globe, we are an 'essential' partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Department Overview
Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce an Enterprise’s internal IT costs. Our Support organization is dedicated to resolving critical issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction.


Provide high quality Frontline telephone support for Enterprise Symantec Software products as required. Primary responsibility is to:
· Successfully resolve technical issues with customers over the phone with continued follow up until resolved and insure proper escalation procedures are followed for unresolved issues.
· This support includes troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
· In this position you will work closely with the customer on complex Windows system-level problems as well as application layer issues.
· Occasional weekend duties may be required.
· Other work includes writing knowledgebase articles, case documentation, product documentation.
· Conducting research on customer incidents, and other duties as assigned.

· In-depth knowledge of Windows 2003 and 2008 servers.
· One year of Networking experience.
· Must be familiar with networking protocols and hardware.

Other relevant experience includes:
· In-depth knowledge of Active Directory, domains and domain trusts as well as Windows Registry, Windows workstation and server, user profiles and security, and server-based software.

Any combination of the following will be a plus:
· MCSE certification
· Oracle DB
· Java
· MS Exchange
· UNIX/Linux
· Ability to speak a language in addition to English will be considered a plus

If you have any questions feel free to reach out to me for clarification. Thanks!

Nick Snow
Sr Recruiter, Global Talent Acquisition, Symantec Corporation


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